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Service Delivery Careers in the APS

Many agencies require Service Delivery staff for their operation, and qualified professionals are in high demand.

Service Delivery staff provide coordinated and structured advice, support and services to citizens and customers. Typical sub sectors and job titles are given below:

Customer Advice and Support

  • Emergency Management
  • Customer Liaison and support
  • Call, Contact or Smart Centre
  • Client/Case Manager
  • Objection and Complaints Resolution
  • Indigenous Specialist Officers
  • Sales
  • Technical and Procedural Quality Advisor

Museum and Gallery Support

  • Tourism Officer
  • Gallery/Museum Guides
  • Tour Guides
There are 23 jobs in this field

Expression of Interest (APS Employees Only) ACC Support Officer - EPMC - $56,157.00 to $60,578.00
Australian Crime Commission
Surry Hills - NSW | NSW
Non-ongoing (temporary)
APS Level 3
Closing: 25 Apr 2014
Expression of Interest (APS Employees Only) Telecommunications Analyst - EPMC - $61,694.00 to $66,987.00
Australian Crime Commission
Surry Hills - NSW; Melbourne - VIC; Milton - QLD | NSW, VIC, QLD
Non-ongoing (temporary)
APS Level 4
Closing: 25 Apr 2014
Divisional Office Clerk - $54,964.00 to $60,234.00
Australian Electoral Commission
Launceston - TAS | TAS
APS Level 3
Closing: 24 Apr 2014
Temporary Employment Register - $48,954.00 to $131,267.00
Australian Institute of Health and Welfare
Bruce | ACT
Non-ongoing (temporary)
APS Level 2, APS Level 3, APS Level 4, APS Level 5, APS Level 6, Executive Level 1, Executive Level 2
Closing: 30 Jun 2014
Expression of Interest (APS Employees only) Client Engagement and Assurance Officer - $77,558.00 to $88,297.00
Clean Energy Regulator
Acton - ACT | ACT
Non-ongoing (temporary)
APS Level 6
Closing: 25 Apr 2014
Lead Organisations

The following government organisations specialise or have a large number of staff in this APS career:

Department of Human Services

Australian Taxation Office

Department of Families, Housing, Communities and Indigenous Affairs

Department of Regional Australia, Local Government, Arts and Sport