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Error - Bad / Malformed Address (URL)

Unfortunately, the hyperlink you clicked or the internet address (URL) that you typed could not be understood.

This is often caused by:

  • Clicking a hyperlink that wraps over two lines in an email, and only part of it actually gets clicked.
  • Clicking a hyperlink which someone else has got wrong and which was sent to you in an email.
  • Accidently mistyping an internet address into your browsers address bar.
What next?

Check the hyperlink or address you tried, to see if it looks complete and then try the request again.

If it is a hyperlink in an email try copying the whole hyperlink into the address bar and pressing Enter.

Alternatively, please try starting your request from our home page at

If the problem is being caused by a link we sent you, we are sincerely sorry for the inconvenience and would value your feedback about the issue.

If you would like to contact us to discuss the error, please contact us on +61 (0) 2 6202 3559 or by email on