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Human Services Vacancy N.N. 10765164
Department of Human Services Closing date: Sunday, 15 December 2019
Job Title: General Manager, Strategic Project Delivery
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Location: Canberra - ACT; Melbourne - VIC
Classification: Senior Executive Service Band 2
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


The Australian Government is committed to improving the efficiency, reliability and responsiveness of its services to the Australian community. Services Australia is pivotal to that commitment, supporting the economic, health and social wellbeing of Australians by delivering high-quality services and payments for the community on behalf of Government. Processing over $184 billion in payments per year, the department’s extensive coverage includes all Centrelink and Medicare payments, as well as whole of government services such as MyGov.

Services Australia is committed to making dealing with government faster and easier for all Australians by putting them at the centre of service delivery. We are transforming our services and platforms through a large programme of work that is already making tangible improvements to the customer experience. By implementing innovative and modern capabilities to drive service excellence, customers will be able to access services in an easy and informed way. We are also creating a culture that is customer focused, collaborative and accountable for all Australians dealing with government.

The General Manager, Strategic Project Delivery reports to the Deputy Secretary, Payments Reform and is responsible for the programme management and delivery aspects of the assigned portfolio including project delivery, project budgeting and financial management and risk management. The role is also accountable for ensuring the quality and consistency of sub-projects and interdependent projects.

Positive and effective leadership is critical to your success in this role. The department expects its leaders to:

• Create and share the vision.
• Create and develop high performing teams.
• Create and sustain productive relationships.
• Create and reward an inclusive culture.

In addition to your outstanding leadership capabilities, to be a contender for this role you will have a proven record in successfully delivering large scale, complex programmes and projects, achieved through:

• Extensive experience in the provision of high level, evidence-based advice
• The ability to engender respect and trust
• An appreciation of the challenges of working in a large, geographically dispersed and complex organisation
• Excellent interpersonal skills, sound judgement and stakeholder engagement skills

Tertiary qualifications in a relevant field are highly desirable.

This role may be filled on an ongoing or non-ongoing (fixed term) appointment.

An order of merit may be established to fill similar roles as they become available within a 12-month period.

While the preferred location for the role is Melbourne or Canberra consideration will be given to high quality candidates who reside in other locations.



To apply, you need to be an Australian citizen.

You will need to pass our pre-employment screening process, which includes a pre-employment check, and where relevant, a working with children and vulnerable people check.

You will also need, or have the ability to acquire an Australian Government security clearance, to the appropriate level for the position. This will be arranged for you, if successful.


To obtain a candidate pack and information on how to apply, please contact NGS Global by email: quoting Ref No J15689. Do not apply online.

For further information, please contact Mark Lelliott at NGS Global on 1300 138 863.

Non-ongoing opportunity will be offered for a specified term

A non-ongoing opportunity may be considered for a maximum period of up to 5 years.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

To Apply

Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS48-Wed - 27 Nov 2019 Published by Australian Public Service Commission.
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