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Prime Minister and Cabinet Vacancy N.N. 10761211
Aboriginal Hostels Limited Closing date: Friday, 18 October 2019
Job Title: ICT Service Manager
Division: National Office
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Salary: $78,730 - $82,788
Location: Phillip - ACT
Classification: APS Level 6
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


AHL’s purpose is to provide culturally safe, fit-for-purpose, affordable accommodation for Indigenous Australians who need to be away from home to access employment opportunities, health, education and other essential services. Our hostels operate 365 days a year on a 24/7 basis.

A career with AHL will provide you with a chance to contribute to improving the quality of life and economic opportunity for Indigenous Australians. We offer rewarding experiences and rewarding employment conditions. At AHL we demonstrate the values P.R.O.U.D. We are Professional, Respectful, Open, Understanding and Dedicated.

The Position

We are seeking a highly motivated, energetic and experienced Information, Communication and Technology Service Manager who has strong, demonstrated technical skills in an Australian Government context. We are looking for a professional and self-motivated ICT Services Manager to lead an ICT team to provide desktop support for AHL employees across Australia.

Candidates are expected to:

•Provide high quality advice and client service on ICT matters;
•Respond with assistance to general enquiries and requests from internal and external stakeholders;
•Contribute and promote a client focused culture within the team;
•Communicate with influence when dealing with clients and stakeholders.

Our ideal candidate will have desirable skills such as:

• Ability to respond to client and stakeholders needs and expectations;
• Communicating clearly, by confidently presenting messages in a clear and concise manner;
• Working collaboratively and operating as an effective team member;
• Responding in a positive and flexible manner to change and uncertainty;
• Committing energy and drive to see that goals are achieved and remaining positive and responds to pressure in a calm manner;
• Understanding and application of whole of government ICT policies such as the DTA's Digital Service Standard and the Australian Government Information Security Manual (ISM)
• A basic understanding of Government ICT Procurement

Candidates should have a minimum of five years demonstrated experience in ICT delivery roles, such as customer engagement, developer, and service desk or infrastructure/network engineer.


To be eligible for engagement and to maintain employment, applicants must:

•Provide proof of Australian citizenship;
•Undergo a satisfactory National Criminal History Check (prior to engagement);
•Satisfactory Baseline Security Clearance (prior to engagement);
•Meet fitness for duty requirements (prior to engagement) and
•Satisfactorily complete a six month probationary period (once employed).


Non-ongoing opportunity will be offered for a specified term

The specified term will be 6 - 12 months initially with possibility of extension.

Ongoing appointment may occur within 12 months of advertisement.

Indigenous jobseekers are encouraged to apply for this vacancy. If the job is 'Identified', then part or all of the duties impact on Indigenous Australian people and/or involve interaction with Indigenous Australian communities or their representatives.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

To Apply

Position Contact: Vrishal Raj, 02 6212 2051
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS41 - Wed - 09 Oct 2019 Published by Australian Public Service Commission.
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