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Health Vacancy N.N. 10757635
Professional Services Review Closing date: Wednesday, 4 September 2019
Job Title: Administrative Support Officer
Division: Professional Services Review
Branch: Professional Services Review
Section: Case Management Unit
Job Type: Ongoing, Full-time
Salary: $66,364 - $71,246
Location: Canberra Airport - ACT
Classification: APS Level 4
Agency Employment Act: PS Act 1999
Position No: 20025842 | NP

Job Description


Professional Services Review (PSR) seeks candidates with experience in administrative support roles for a position as a case officer. PSR aims to protect the integrity of the Medicare and Pharmaceutical Benefits Schemes by reviewing possible inappropriate practice by practitioners in connection with providing medical services. Case officers perform an important role in a small team providing support to the Director PSR and PSR Committees.

The case officer’s duties include:

• Opening case files in the PSR case management system and entering all relevant case data,

• Updating case files at each stage of the review process and ensuring that documents are filed electronically,

• Liaising with health practitioners and clinics to obtain medical records for review,

• Preparing clinical records for review by the Director PSR or PSR Committees including tagging and scanning records relevant to particular services,

• Coordinating secure collection or delivering of documents via courier services, and

• Undertaking other general administrative support tasks as required.



Candidates will have:

• Experience with records management, documentation preparation and/or general administrative tasks,

• Capacity to work independently and collaboratively in a small team,

• Good attention to detail,

• Capacity to become familiar with medical records and basic medical terminology, and

• Strong oral communication skills.



Selection criteria

Applications will be assessed against selection criteria. Applicants should obtain a copy of the selection criteria before applying by accessing;

or by emailing

Applications should include a CV and a statement addressing each of the selection criteria of up to 200 words per criterion.

About Professional Services Review 

PSR was established in July 1994 as an Agency within the Health Portfolio to protect the integrity of Medicare and the PBS. PSR is responsible for reviewing and examining possible inappropriate practice by practitioners when they provide Medicare services or prescribe Government subsidised medicines under the PBS. PSR examines suspected cases of inappropriate practice that have been referred by the Chief Executive Medicare.

PSR is established under Part VAA of the Health Insurance Act 1973, which sets out the role and powers of the Agency, as well as the process that it must follow when conducting its work.

Through the performance of its statutory role, PSR protects patients and the community from the risks associated with inappropriate practice, and protects the Commonwealth from having to meet the cost of medical and allied health services provided as a result of inappropriate practice.

PSR encourages workplace diversity and welcomes applications from Indigenous Australians, people of non-English speaking background and people with a disability.

To find out more, visit our website at

To Apply

Selection Documentation:
Position Contact: Isabella Comfort, 02 61209106
Apply Address: Please send completed applications to
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS34-Tue - 20 Aug 2019 Published by Australian Public Service Commission.
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