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Foreign Affairs and Trade Vacancy N.N. 10757289
Department of Foreign Affairs and Trade Closing date: Wednesday, 28 August 2019
Job Title: Executive Director, Australian Passport Office (Specialist)
Division: Australian Passport Office
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Location: Barton - ACT
Classification: Senior Executive Service Band 2
Agency Employment Act: PS Act 1999

Job Description


The Department of Foreign Affairs and Trade is looking for a dynamic leader to fill the role of Executive Director of the Australian Passport Office. As Executive Director overseeing delivery of important services to Australian citizens, you will provide strategic leadership and effective management of passport policy and operations in Australia and across the global network of overseas missions. You will be responsible for the delivery of a secure, accurate and responsive passport service to more than two million Australian citizens per year.

The Australian Passport Office is part of the government’s critical national infrastructure. It administers the Australian Passports Act 2005 and related legislation, and works closely with law enforcement and border control agencies. It is also a major part of the department’s service delivery arm. Services are delivered via eight offices across Australia and more than 100 Australian missions abroad.

As head of a client-facing organisation with a strong security focus, you will respond to the demands of the travelling public and the challenges of the international environment. You will monitor developments closely and manage workloads effectively. You will also engage with risk and ensure that adequate mitigation strategies are in place.

You will lead a large team of around 600 staff including a mix Australian Public Service employees, contractors and locally engaged staff to deliver nearly 2.1 million passports annually. This will include overseeing parts of the passports business that are out-sourced and operational aspects that are centralised.

Technology plays a key role in improving services and managing growth in passport demand. You will lead an ongoing technology upgrade that will improve the digital offering to clients, refresh passport processing systems and enhance security, including in the field of biometrics where the Australian Passport office is considered a world leader.

You will promote the development of high performing teams and innovative approaches to improve the efficiency and productivity of the passports business. You will also be responsible for the management of high-value contracts as well as sizeable budgets and revenue collections.

You will build good working relationships with the Foreign Minister’s Office, the Secretary, departmental colleagues, a range of government agencies and the travel industry. You will also build productive relationships with international bodies responsible for setting passport standards, other service delivery arms of government and your counterparts in like-minded countries.


Candidates’ attention is drawn to the department’s policy on recruitment or promotion to specialist positions. This position is categorised as “specialist”. If you are recruited to this position, you will be required to remain in your area of specialisation for the duration of your employment with the department, unless you are successful in a subsequent merit-based selection process.

Candidates must be Australian citizens.

This is a security-designated position. Prior to engagement selected candidates will be required to obtain an Australian national security clearance at Negative Vetting Level 2. Ongoing employment with the department requires the successful candidates to maintain a security clearance. Loss of a security clearance at any time will lead to termination of employment.

A face-to-face interview is a critical part of the security clearance process. This interview will be conducted in Australia, preferably in Canberra. If you reside overseas, please be aware that you will be required to travel to Canberra at your own expense to undertake the security clearance interview. Interviews cannot be conducted by video link or Skype.

Depending on the role into which you are placed, you may be required to obtain and maintain a Working with Vulnerable People/Children registration (or equivalent).

DFAT employees are expected to adhere to the APS Values and Code of Conduct and the DFAT Values Statement.

Aboriginal and Torres Strait Islander Candidates

In support of the Government’s Closing the Gap Strategy: Indigenous Economic Participation Agreement, the department is aiming to increase its recruitment of Indigenous Australians, and strongly encourages Aboriginal and Torres Strait Islander people to apply.

People with Disabilities

Under Section 45 of the Disability Discrimination Act (1992), the department aims to ensure its recruitment processes are inclusive of people with disabilities and strongly encourages people with disability to apply.

We are committed to making reasonable adjustments for people with disability in our selection processes and for our employees in the workplace.


Please note applications close on Wednesday 28 August 2019 2:00pm AEST

Non-ongoing opportunity will be offered for a specified term


RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

About Department of Foreign Affairs and Trade 

The Department of Foreign Affairs and Trade helps make Australia stronger, safer and more prosperous by promoting and protecting Australia’s interests internationally and contributing to global stability and economic growth.

We work to: advance Australia’s security; open up new markets and increase trade and investment; shape the regional and international environment in ways that advance Australia’s interests; deliver an effective and high quality aid program; and provide passport and consular services to Australians.

We are the lead agency managing Australia's international presence through a global network of around 100 overseas posts.

To Apply

Position Contact: Ross Tysoe, 02 6178 5451
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS33-Wed - 14 Aug 2019 Published by Australian Public Service Commission.
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