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Human Services Vacancy N.N. 10756633
Department of Human Services Closing date: Tuesday, 27 August 2019
Job Title: General Manager
Division: Communications
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Location: Canberra - ACT
Classification: Senior Executive Service Band 2
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


The Australian Government is committed to improving the efficiency, reliability and responsiveness of its services to the Australian community. Services Australia (formerly the Department of Human Services) is pivotal to that commitment, supporting the economic, health and social wellbeing of Australians by delivering high-quality payments and services and payments for the community on behalf of Government. Processing over $174 billion in payments per year, the department’s extensive coverage includes all Centrelink and Medicare payments, as well as whole of government services such as MyGov.

We are creating a culture that is customer focused, collaborative and accountable. By implementing innovative and modern capabilities to drive service excellence, we are putting customers at the heart of what we design and do.

The General Manager, Communications provides strategic communication and media advice to the Secretary, the Minister and the Executive Team as well as contributing to the leadership and strategic management of the department. You will oversee the department-wide transformation of communication and messaging, and protect and enhance the department’s reputation by leading the delivery of quality communication and media support in line with government priorities.

Positive and effective leadership is critical to your success in this role. The department expects its leaders to:

• Create and share the vision.
• Create and develop high performing teams.
• Create and sustain productive relationships.
• Create and reward an inclusive culture.

In addition to your outstanding leadership capabilities, to be a contender for this role you will have a proven record in strategic communications and media advice and in delivering high quality outcomes, achieved through:

• Extensive experience in the provision of high level, evidence-based advice
• The ability to engender respect and trust
• An appreciation of the challenges of working in a large, geographically dispersed and complex organisation
• Excellent interpersonal skills, sound judgement and stakeholder engagement skills

Tertiary qualifications in a relevant field are highly desirable.

This role may be filled on an ongoing or non-ongoing (fixed term) appointment.

An order of merit may be established to fill similar roles as they become available within a 12-month period.

While the preferred location for the role is Canberra, consideration may be given to high quality candidates who reside in other locations.



To apply, you need to be an Australian citizen.

You will need to pass our pre-employment screening process, which includes a pre-employment check, and where relevant, a working with children and vulnerable people check.

You will also need, or have the ability to acquire an Australian Government security clearance, to the appropriate level for the position. This will be arranged for you, if successful.



To obtain a candidate pack or submit an application, please contact Beaumont and Beaumont by email: dhs@beaumontandbeaumont quoting Ref No 4105. We will reply to the email address used for your application.

For a confidential conversation regarding the role, please contact Jonathan Beaumont or Fabrizia Luca at Beaumont and Beaumont on (02) 6126 4500.

Non-ongoing opportunity will be offered for a specified term

A non-ongoing opportunity may be considered for a maximum period of up to 5 years.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

To Apply

Selection Documentation:
Position Contact: Jonathan Beaumont or Fabrizia Luca, (02) 6126 4500
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS32-Tue - 06 Aug 2019 Published by Australian Public Service Commission.
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