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Treasury Vacancy N.N. 10756128
Australian Taxation Office Closing date: Thursday, 15 August 2019
Job Title: Assistant Commissioner - Service Delivery
Division: Service Delivery
Branch: Strategy and Support
Job Type: Ongoing, Non-ongoing (Temporary), Full-time, Part-time
Location: Brisbane - QLD; Upper Mount Gravatt - QLD; Townsville - QLD; Perth - WA; Adelaide - SA
Classification: Senior Executive Service Band 1
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


As an Assistant Commissioner in Service Delivery you’ll have a strong client focus and the ability to collaborate with internal and external stakeholders to ensure future client interactions are; connected and aligned across the ATO, focused on the overall client experience, add value to the client and improve the overall client experience.

As an Assistant Commissioner you may be responsible for driving innovative client focused transformations; lead the design and development of long term strategies; lead large teams of staff delivering exceptional service to the community; and identifying opportunities to change the way we work to improve the experience for clients with the tax and super systems.

You’ll be future focused and understand the needs of our clients. You will be able to collaborate and engage with stakeholders within and outside the ATO.

You will be responsible for developing strategic responses to meet the needs of different taxpayer segments and contribute to the design and delivery of contemporary and innovative solutions ensuring they are fit for purpose.

Our ideal candidate:

> demonstrates experience in the provision of a wide range of business management and design services to a large service delivery workforce
> has an understanding of Australia’s tax and superannuation systems and a passion for improving the way the ATO interacts with clients
> has significant experience and a record of achievement in delivering organisational projects
> has excellent stakeholder relationship skills and the ability to work collaboratively with business representatives and government agencies to transform the client experience and deliver contemporary, professional and efficient outcomes
> is experienced in leading and managing in challenging, complex and fast-paced environments
> leads by example and embodies our cultural traits.

This role may be offered as full time or part time on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill, Brisbane, Canberra, Dandenong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong.

We offer a competitive total remuneration package (including allowances and superannuation) in the range of $230,246 to $266,374 per annum, depending on experience.

We offer rewarding careers for professionals with access to learning and development and a collaborative and supportive culture. The ATO is committed to creating a fair, accessible, flexible and inclusive work environment that accommodates the needs of employees and encourages them to contribute to their maximum potential.


Non-ongoing opportunity will be offered for a specified term

This process may be used to fill the position on an ongoing or non-ongoing basis. Non-ongoing opportunities may be filled for a period of up to five years

To Apply

Position Contact: Blayne O’Hara, 1300 565 010
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS31-Thu - 01 Aug 2019 Published by Australian Public Service Commission.
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