Skip to main content
mobile accessible share in facebook in a new window

You are currently looking at Home > Senior Executives > View Searched Notice

Now viewing Notice 1 of 1
Social Services Vacancy N.N. 10756085
National Disability Insurance Agency Closing date: Sunday, 18 August 2019
Job Title: Branch Manager Channel Management
Division: Chief Information Officer Group
Branch: Channel Management
Job Type: Ongoing, Full-time
Location: Canberra - ACT; Sydney - NSW; Melbourne - VIC; Brisbane - QLD; Adelaide - SA; Perth - WA
Classification: Senior Executive Service Band 1
Agency Employment Act: PS Act 1999
Position No: NP

Job Description


The Branch Manager, Channel Management is a SES Band 1 position. It is accountable to plan, lead and deliver highly complex outcomes, projects and work programs that have strategic, political and operational significance to the National Disability Insurance Agency (NDIA).

The Branch Manager, Channel Management is a Functional Leadership position within the NDIA and has defined independence to make decisions within their area of accountability. It will lead and contribute to the strategic planning of the NDIA’s objectives and will set strategic direction, develop long-term plans and implement operational strategies aimed at achieving the NDIA’s mission to ‘build and manage a world leading National Disability Insurance Scheme (NDIS) for all Australians’.

The primary responsibilities of this position include:
- Optimisation of contact centre services through engagement with key NDIA stakeholders to successfully deliver new and existing business requirements;
- Consolidating contact centre services through effective vendor management of the contact centre supplier; and
- Leveraging opportunities for innovation and continuous improvement of service delivery across channels.
- Champion a holistic view of the Participant or Provider Journey to allow a seamless experience irrespective of the channel, or channels, they choose to use to complete any interaction.

The Branch Manager, Channel Management position provides an important leadership role within the NDIA. It is responsible to provide the leadership, control, planning, resource management, performance management and decisions for the Team Leadership, Team Membership and assigned Contractors working within the Channel Management work area.



This position requires (or the ability to obtain and maintain) a negative Vetting Level 1 security clearance.


Position can be located at any NDIA office Nationwide. Location preference to be negotiated with the successful candidate.

About National Disability Insurance Agency 

The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability. The NDIA will also provide great benefit to the families and carers of Australians living with disability.

The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian who has, or might acquire, a disability.

We are committed to becoming a model employer for people with disability who are specifically encouraged to apply

To Apply

Selection Documentation:
Position Contact: Korn Ferry
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS32-Fri - 02 Aug 2019 Published by Australian Public Service Commission.
Now viewing Notice 1 of 1