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Social Services Vacancy N.N. 10753386
Department of Social Services Closing date: Sunday, 14 July 2019
Job Title: Branch Manager, People Services
Division: Corporate Services Group
Branch: People Services Branch
Section: Executive
Job Type: Ongoing, Full-time
Location: Greenway - ACT
Classification: Senior Executive Service Band 1
Agency Employment Act: PS Act 1999

Job Description


The Department of Social Services (the department) is seeking an outstanding senior executive to fill the role of Branch Manager, People Services. The People Services Branch is responsible for delivering high quality strategic and operational human resource outcomes across the department. You will play a key role in ensuring the workforce has the capability and capacity to support the department in achieving its mission to improve the wellbeing of individuals and families in Australian communities.

You will be the principal and authoritative source of advice for the department and its executive in relation to people management outcomes, including performance management, employee engagement, leadership and talent development, employee relations and attraction and retention strategies. The successful candidate will drive outcomes to:

• build a capable and strong workforce that delivers the department’s priorities over the next three to five years;

• improve the department’s human resource capability and implement new approaches to meet the needs of an evolving talent landscape;

• enhance capability to use workforce data to develop deeper insights into workforce trends that will impact delivery of future business outcomes;

• bring a strong customer service focus, ensuring People Services Branch works in partnership across the department to improve the capability and productivity of our workforce;

• lead and manage a Branch with a focus on continuous improvement for staff; determine and be accountable for objectives, priorities and task allocation; represent the department at high-level discussions and negotiations with key stakeholders and outside organisations;

• as part of the group’s senior leadership team, work closely with the Group Manager and the department’s executive to contribute to strategic direction setting; and

• promote workplace practices consistent with departmental policy and in accordance with APS Values and leadership behaviours.

As part of this selection process a merit pool may be established.

Knowledge, Skills and Abilities

To be a strong candidate for this important role you will excel in working in complex and challenging environments, be an outstanding leader with a substantial record of achievement ideally in the area of human resources or a related area. You will have extensive experience and/or well developed understanding of:

• strategic workforce planning;

• people policy including employment conditions;

• people strategy and culture;

• human resources services; and

• employee relations.

You will also be a strong strategic thinker, have the ability to influence and provide high quality advice and direction and quickly grasp complex issues. Your outstanding stakeholder relationship skills, collegiate personal style and ability to engender trust and respect will be complemented by strong judgement, intellectual rigour, tenacity and resilience.

The successful candidate will have the following leadership and personal attributes:
• superior leadership and management skills;

• the capacity to develop high level policies and advise the executive on programs and strategies to meet current and future workforce and people issues;

• the ability to develop and embrace cultural change, manage diversity, and set the climate for positive workplace behaviours;

• the ability to lead and manage reform;

• an exceptional results orientation, resilience and a positive approach to issues resolution;

• superior communication, and stakeholder engagement skills and a strong commitment to customer service;

• be able to manage several high profile issues simultaneously and have the ability to identify and assess emerging issues;

• keen intelligence, persuasiveness and the influence necessary to deliver both formal and informal leadership;

• a proactive approach to professional and organisational development with the ability to engender enthusiasm and professionalism in others; and

• astute judgement and political awareness.



To be eligible for employment with the department, you must be an Australian citizen. An applicant’s suitability for employment with the department will be assessed through a pre-employment screening process, which includes identity and criminal history checks.

Suitable applicants will also be required to obtain and maintain a Negative Vetting Level 1 security clearance through the Australian Government Security Vetting Agency’s security clearance assessment process, of which Australian citizenship is also an eligibility requirement, as well as a minimum 10 year checkable background.


Before applying, please obtain selection documentation from the Executive Intelligence Group vacancies page - Ref no. 661.

If, after reading the selection documentation, you require further information please contact Tricia Searson or Karina Duffey on (02) 6232 2200.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

About Department of Social Services 

The Department of Social Services has its national office in Canberra and employs around 2,500 staff in locations around Australia.

The Department delivers policies and programs that touch on the lives of almost every Australian. We also manage a significant proportion of the Australian Government Budget and we have responsibility for major Government initiatives like the National Disability Insurance Scheme.

The diversity of our workforce is very important to us. We welcome and actively encourage applications from people with disability, women, and people with culturally and linguistically diverse backgrounds. We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander people bring to our workplace, policy development and service delivery. We welcome and actively encourage applications from Aboriginal and Torres Strait Islander peoples.

Selection documents are available on our website, under the heading 'Careers in DSS'. Hearing or speech impaired applicants may obtain selection documentation via the department's TTY number 1800 260 402.

To Apply

Selection Documentation:
Position Contact: Tricia Searson or Karina Duffey, 02 6232 2200
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS25-Thu - 20 Jun 2019 Published by Australian Public Service Commission.
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