Skip to main content
mobile accessible share in facebook in a new window

You are currently looking at Home > Information Technology > View Searched Notices

Now viewing Notice 1 of 1
Health Vacancy N.N. 10751671
Aged Care Quality and Safety Commission Closing date: Monday, 17 June 2019
Job Title: Assistant Director, ICT Operations
Division: ICT Operations
Branch: Corporate Services
Job Type: Ongoing, Full-time
Salary: $100,502 - $114,624
Location: Parramatta - NSW
Classification: Executive Level 1
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


An exciting opportunity exists for Assistant Director of ICT Operations. The Assistant Director will be responsible for managing, maintaining and enhancing the ICT Operations through the provision of high quality customer support.

Reporting to the Director, Information Communications Technology, you will be responsible for:

• Active engagement with the business to understand user requirements, ICT issues and pain points. Work with ICT teams to remediate and communicate with the business.
• Maintain relationship with both internal and external customers along with partners. This may include conducting one-on-one or group training in new ICT developments.
• Improve business efficiency and minimise business risk by leading the development of ICT Solutions.
• Produce both structured and ad-hoc reports, memos, policies, procedures and analysis on ICT services both for customer consumption and on vendor performance.
• Maintain currency of knowledge to support the Agency’s ICT environment.
• Budgets are developed, managed and reported on for all activities under responsibility.
• To ensure all ICT Operations are delivered to achieve the required business outcomes for the Agency.
• Participate and lead projects that enhance the Agency’s ICT environment and customer service capabilities.
• Provide mentoring, performance, development and workflow of permanent and/or temporary direct report(s) so that resources are adequately allocated work and tasks are completed on time and staff members are coached and developed.
• Develop and deliver the ICT strategy in consultation with the CIO.


You will bring to the role

• Experience in the technical management of ICT Operations.
• Technical knowledge, skills and understanding of ICT Operations, together with project management experience
• Experience in managing a team of internal and external resources in the delivery of ICT services
• Experience in vendor management and knowledge of ITIL practices and processes relevant to the role
• Effective communications, problem solving and decision making skills with an ability to lead by example
• Understanding of Australian Government ICT Security policies or equivalent Industry best practices
• Relevant qualifications in ICT or Business and/or equivalent relevant experience


You will be compensated well for this role with salary offered will be between $100,502 to $114,624 per annum depending on skills and experience. In addition 15.4% superannuation will be paid.

Only candidates who hold Australian citizenship are eligible to apply. Appointment is conditional on successfully completing a national police check.

A merit list may be created from this recruitment for future ongoing and non-ongoing roles with the same or similar capabilities. Merit lists are valid from 12 months of the original vacancy being notified in the APS Gazette.

To apply, please go to our website at

Follow the instructions in order to submit the required statement of claims, your resume and a completed cover sheet. Please ensure you adhere to the word limit stated in your statement of claims. The closing date for applications is 5:00pm (local time), Monday 17 June 2019.

For enquiries, please contact

Shane Richards, Director, ICT Services on 0491 218 356.

To Apply

Position Contact: Shane Richards, 0491 218 356
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS23-Fri - 31 May 2019 Published by Australian Public Service Commission.
Now viewing Notice 1 of 1