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Foreign Affairs and Trade Vacancy N.N. 10750420
Austrade Closing date: Sunday, 26 May 2019
Job Title: Senior People Desk Officer
Division: Business Partnerships and Support
Branch: Corporate Services
Section: Human Resources
Job Type: Ongoing, Full-time
Salary: $76,155 - $82,508
Location: Canberra - ACT
Classification: APS Level 5
Agency Employment Act: PS Act 1999
Position No: SPD_05/19
Agency Website:

Job Description


About Austrade

We are the Australian Trade and Investment Commission – or Austrade – and we’re responsible for promoting Australian trade, investment and education to the world.

We help Australian businesses grow by linking them to global export opportunities; we attract international investment to help Australia reach its economic potential; we help startups innovate and go global and we promote Australia's leading-edge education services to the world to help drive growth within this sector.

Our tourism policy and programs also help to build a thriving tourism industry. With employees working in over 80 offices around the world, our work can be found in all kinds of places. Where? Find out more by visiting our website.

The Role

Austrade is looking for a capable Senior People Desk Officer to join our People Desk Team in Canberra. As the People Desk Officer, you will be responsible for delivering first and second tier generalist support for Austrade’s people across its global network in 80+ locations across 50 countries.

The People Desk responds to staff members seeking information about their employment conditions and provisions at Austrade, and information is exchanged via telephone, email, online chat, and direct contact. The People Desk also provides general administrative support to teams in the People Branch.

This is a wonderful opportunity for you to demonstrate your customer service skills, your ability to problem solve, your aptitude to learn HR processes, and capacity to provide professional advice to our staff. If you are passionate about customer service, motivated to achieve results, and enjoy working in a small, high performing team environment – this is the role for you.

As a senior position in the team, you will be responsible for responding to more complex HR queries, and you will assist the People Desk Team Leader in the training and support of less experienced team members.

Note: The People Desk operates between 7am and 7pm AEST, Monday to Friday. Team members are required to be available for a 7.5 hour shift between the aforementioned hours and be flexible with other team members to ensure help desk coverage.


The successful candidate will be subject to a national security assessment to Baseline.

To Apply

Position Contact: Adrian Douglas, 02 6201 7367
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS20-Mon - 13 May 2019 Published by Australian Public Service Commission.
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