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Attorney-General Vacancy N.N. 10744092
Attorney-General's Department Closing date: Thursday, 21 February 2019
Job Title: Service Desk Officer
Division: Information
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Salary: $65,695 - $71,329
Location: Melbourne - VIC
Classification: APS Level 4
Agency Employment Act: PS Act 1999
Position No: 1007/ID

Job Description


To obtain a copy of the Vacancy Information Kit for this vacancy, please click on the ‘Apply Online’ button at the bottom of this advertisement.

Our Opportunity

This role is based in the Melbourne AGS office and is a front-line technical support role providing rostered telephone and email support as part of the National IT Service Desk during operating hours. On-call and overtime work may be available. The role also provides an opportunity to work closely with Melbourne-based staff to ensure that their IT environment supports their demanding, time-critical roles. The position requires the successful applicant to provide technical support, guidance and basic technical training and represent Information Division within the local office.

The successful applicant may also be required to provide some support to other Melbourne-based locations supported by Information Division.

Key responsibilities include:
• provision of a superior, client-focused, information and technology support service to clients
• rectification of software and hardware faults
• IT asset management
• assist in setup of local IT facilities and meeting rooms
• CD/DVD burning and copying data to or from USB
• providing technical advice
• contribute to the implementation, maintenance and continual improvement of IT Service processes
• use of ITSM tools to record and track work in line with ITIL processes.

The selection criteria for this position are based on the AGD Performance Expectations. Key skills and attributes required include:
• has demonstrated experience in the provision of IT support services in a busy and complex environment
• has demonstrated expertise, or ability to develop expertise, across a range of different IT applications
• has an ability to communicate effectively to a wide range of stakeholders, and represent the Division positively
• displays sound judgement in responding effectively to stakeholder needs, including demonstrated attention to detail
• manages own time effectively to accomplish tasks and monitor task completion against milestones.
• effectively prioritises own work in line with team, division, and departmental objectives.
• takes responsibility for seeing own work tasks through to completion.

IT qualifications and/or experience in supporting complex IT environments will be considered favourably.

Please refer to the AGD Performance Expectations for more detail.



To be eligible for employment at the Attorney-General’s Department applicants must be Australian citizens.

Applicants offered employment will be required to successfully undergo a police record check and be able to obtain and maintain a security clearance at a specified clearance level. The successful applicant must be willing to disclose all relevant and required information.

Successful applicants engaged into the APS will be subject to a probation period.



Non-ongoing opportunity will be offered for a specified term

Opportunities will be offered on an ongoing or non-ongoing basis depending on operational requirements.

Non-ongoing opportunities will be offered for a specified term of varying periods up to 18 months, with the possibility of extension. The maximum initial engagement period is 18 months which can possibly be extended to 3 years as per the Public Service Regulations 1999, Sub-regulation 3.5(3).requirements.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

About Attorney-General's Department 

The Attorney-General’s Department serves the people of Australia, and supports the Attorney-General as First Law Officer, by providing high-quality legal services to the Commonwealth.

The department operates in a diverse and complex environment to address challenging issues. We have a highly-skilled and engaged workforce with includes practitioners in policy development and implementation and program administration. The department also has a large contingent of practicing lawyers, particularly within the Australian Government Solicitor, an element of the department.

The department is committed to having a flexible and inclusive workplace and recognises and values the diversity of the wider Australia community.

To Apply

Position Contact: Moses Choy, (07) 3360 5673
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS07-Fri - 08 Feb 2019 Published by Australian Public Service Commission.
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