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Communications and the Arts Vacancy N.N. 10719686
Australian Communications and Media Authority Closing date: Sunday, 11 February 2018
Job Title: Enquiries Officer (expected vacancy)
Division: Corporate and Research
Branch: Research, Regulation and Communications
Section: Customer Service Centre
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Salary: $64,675 - $70,302
Location: Belconnen - ACT
Classification: APS Level 4
Agency Employment Act: PS Act 1999
Position No: 286

Job Description

Duties


The Customer Service Centre (CSC) is a section within the Research, Regulation and Communications Branch of the Corporate and Research Division (CRD). CRD provide a wide-range of support services across the organisation and includes People, Finance and Procurement, Information and Communications Technology, Research, Regulation and Communications.

The role of Enquiries Officer is to respond to customer enquiries and complaints that are received on five CSC communication channels - phone, email, web-form, fax or letter.

The Enquiries Officer determines whether the subject matter of an enquiry is within the ACMA’s jurisdiction, is simple or complex (complex enquiries are escalated to the relevant line area), provides an appropriate response to the customer via the relevant communication channel and creates a record for the customer interaction in the Customer Record Management (CRM) system. The Enquiries Officer undertakes this function for more than thirty ACMA topics

 

Eligibility


To be eligible for employment with the ACMA applicants must be an Australian citizen.

An applicant's suitability for employment with the ACMA will be assessed through a pre-employment screening process. This process will include a requirement for the applicant to undergo and satisfy an AFP National Police Check and to complete a Health Declaration
 

Notes


This position is available on an ongoing basis. An order of merit may be established and used to fill similar ongoing or non-ongoing vacancies available at this level.

Non-ongoing opportunity will be offered for a specified term

Non-ongoing vacancies filled from an order of merit may be offered as a specified term for up to 12 months with a possibility of extension.

About Australian Communications and Media Authority 

ACMA is Australia’s regulator for broadcasting, the internet, radiocommunications and telecommunications.

We work with industry and government, locally and internationally, so that Australians can enjoy the best and most innovative media and communications services in a fair, responsible, safe and productive way.

The ACMA provides a supportive and respectful work environment that values the diversity of our employees. Our three main offices are in Canberra, Melbourne and Sydney. Visit acma.gov.au for more information on joining our team

To Apply

Position Contact: Julie Lyons, 02 6219 5554
Agency Recruitment Site: http://www.acma.gov.au/
AGENCY INFORMATION
 
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
 
This notice is part of the electronic Public Service Gazette PS05-Mon - 29 Jan 2018 Published by Australian Public Service Commission.
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