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Attorney-General Vacancy N.N. 10718442
Australian Financial Security Authority Closing date: Sunday, 21 January 2018
Job Title: Team Leader Support
Division: Client Services Division
Section: National Service Centre
Job Type: Ongoing, Full-time
Salary: $81,125 - $90,928
Location: Adelaide - SA
Classification: APS Level 6
Agency Employment Act: PS Act 1999
Position No: 22506 | NP
Agency Website:

Job Description


AFSA actively promotes flexibility with working options in this role.
We encourage flexible work patterns and flex time options to support your family commitments and personal interests.
• Lead a diverse team with a mantra of ‘every contact counts’
• Work in a modern environment that promotes flexibility + work life balance
• Adelaide based role

About Us
The Australian Financial Security Authority (AFSA) is an executive agency in the Attorney General’s portfolio. As a federal government department we are responsible for the administration and regulation of the personal insolvency system, trustee services and the administration of the Personal Property Securities Register (PPSR). We support the flow of capital into the Australian economy and promote transparency and predictability of outcomes within the financial sector.

About the Role
Based in Adelaide, the Team Leader Support leads a team that supports the National Service Centre (NSC) through management of complex and escalated enquiries, quality assurance, feedback and technical support. Join a supportive and collaborative team culture, where you will support staff in effective service delivery through digital transformation and the service delivery mantra of ‘every contact counts’.

• Lead and plan delivery of short term process improvement tasks within the NSC
• Provide technical input to develop and deliver training and coaching for staff
• Ensure complex or escalated enquiries/complaints are resolved within NSC service standards
• Ensure support staff are skilled to support high levels of efficiency, productivity and quality of services
• Analyse data and provide recommendations in alignment with AFSA’s data integrity strategy
• Manage stakeholder communications internally and externally

About You
• Previous team management experience with strong client service background
• Demonstrated experience leading diverse teams and coaching and training staff
• You have the ability to work with both internal and external stakeholders on multiple levels
• You possess exceptional communication, analytical and presentation skills

Why apply?
Come work in a modern and agile work environment. AFSA promotes flexibility and work life balance. We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. You will also be supported to pursue learning and development opportunities, such as formal training and attending conferences, as well as membership to professional networks.


Please note that this opportunity is open to all eligible members of the community.

Normally only Australian citizens are eligible for employment, although non-citizens may be appointed where they are prepared to take necessary steps to seek citizenship as a condition of employment.

To satisfy character requirements all AFSA employees must undergo a police records check.

Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.


Email applications should clearly state your name, the position title and location in the subject line.

Your application will be assessed against work related qualities and essential capabilities of the position and must include:
• A completed application cover sheet
• A current resume
• A covering letter (2 pages max) stating why you are interested in the position, how your skills and experience make you the best person for the position and what value you can add to AFSA and the Client Services division

Candidates may be required to undergo psychometric and/or work sample testing as part of this selection process.

To Apply

Position Contact: Jeb Frost, 08 7224 4522
Apply Address:
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS01-Thu - 04 Jan 2018 Published by Australian Public Service Commission.
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