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Treasury Vacancy N.N. 10715277
Australian Taxation Office Closing date: Thursday, 16 November 2017
Job Title: Service Delivery officer
Division: Service Delivery
Section: Various
Job Type: Ongoing, Non-ongoing (Temporary), Full-time, Part-time
Salary: $66,852 - $72,557
Location: Gosford - NSW
Classification: APS Level 4
Agency Employment Act: PS Act 1999
Agency Website:

Job Description


We are looking to fill roles in our Service Delivery Group.

Staff in our Service Delivery Group are usually the first point of contact between taxpayers and the ATO. This means they play a vital role in shaping how our clients’ view the work we do.

Service Delivery staff respond to enquiries from the community and provide information and support to help our clients meet their taxation and superannuation obligations.

The majority of the work we do in Service Delivery involves extensive client contact in a scheduled environment. We interact with the community through multiple channels including phone, paper, web-chat, email and our online portals. We deliver real outcomes for the community in a fast-paced, supportive team environment.

Our ideal candidate:
• Has the ability to interpret and apply legislation, policy, procedures and guidelines
• Has experience in providing a high level of customer service and staff support in a digital environment
• Has well-developed communication skills and the ability to effectively deliver training where needed
• Can work collaboratively in a team environment


Non-ongoing opportunity will be offered for a specified term

This recruitment process may be used to fill both ongoing and non-ongoing positions. Non-ongoing positions may be offered up to 18 months.

These non-ongoing position(s) may become ongoing in the next 12 months.

We are a flexible employer and are open to discussing employment arrangements that might suit you best at this time.

You may be required to undergo further integrity checks during the course of your engagement with the ATO.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see:

To Apply

Position Contact:
Agency Recruitment Site:
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that;
.  the names of successful applicants may also be notified in all formats of the electronic Public Service Gazette
.  applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies
This notice is part of the electronic Public Service Gazette PS44-Thu - 02 Nov 2017 Published by Australian Public Service Commission.
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