||Public Contact Officer - Temporary Employment Register
||Non-ongoing (Temporary), Full-time, Part-time
||$55,796 - $60,222
||Adelaide - SA; St Kilda Road Melbourne - VIC
||APS Level 3
|Agency Employment Act:
||PS Act 1999
About the Office
The Office of the Commonwealth Ombudsman (the office) safeguards the community in its dealings with Australian Government entities and certain private sector organisations. We ensure that their administrative actions are fair and accountable by handling complaints, conducting investigations, performing audits and inspections, encouraging good administration and discharging specialist oversight tasks. The Ombudsman also influences improvement in public administration in the region through collaboration with partner entities.
The office has six major functions: Complaint Investigations, Own-motion Investigations, Compliance Audits, Immigration Detention Oversight, the Commonwealth Public Interest Disclosure Scheme and Private Health Insurance Consumer Information. In addition to these functions the Ombudsman has seven specialist roles: Defence Force, Immigration, Law Enforcement, ACT Ombudsman, Postal Industry, Overseas Students and Private Health Insurance.
Further information about the office is available at ombudsman.gov.au.
The office is currently seeking applications from people who are interested in temporary employment within the Public Contact Team, located in either our Adelaide or Melbourne office.
As a member of a geographically dispersed team you will be responsible for the receipt and processing of complaints and enquiries about Australian Government agencies received through the Public Contact area into the Ombudsman’s office.
1. Receive and register in the complaint management system incoming telephone, written, electronic and in-person complaints.
2. Assess complaints and enquiries, provide accurate information, refer and make timely decisions in accordance with guidelines and delegations.
3. Communicate appropriately with a diverse complainant population. Ensure that the style in which information is communicated to complainants is appropriate to the circumstances.
4. Assist the office’s strategic areas through the identification and reporting of issues of interest.
5. Ensure office recordkeeping practices are adhered to and that all contacts with complainants and administrative actions are noted in an appropriate, accurate and timely manner so that good records are maintained.
6. Other duties as directed.
To be eligible for employment at the Office of the Commonwealth Ombudsman applicants must be an Australian citizen.
This is a register of interest only. There is no guarantee that an offer of employment will be made whilst your application remains on the register.
To register your interest please submit your current resume and a statement regarding your availability to email@example.com
Non-ongoing opportunity will be offered for a specified term
Non-ongoing opportunities will be offered for varying periods for approximately 3 to 18 months (dependent on operational demands).
Minimum requirement for part time work is 3 full days per week.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: http://www.apsc.gov.au/priorities/disability/recruitability
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