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Treasurer Vacancy N.N. 10578794
Australian Competition and Consumer Commission Closing date: Sunday, 12 August 2012
Job Title: Public Information Officers
Division: Competition and Consumer
Branch: Intelligence, Infocentre and Policy Liaison
Section: Information Centre
Job Type: Ongoing, Non-ongoing (Temporary), Full-time
Salary: $56,100 - $60,553
Location: Perth
Broadband: ACCC Band 1 (APS1-APS3) (APS Level 1, APS Level 2, APS Level 3)
Classification: APS Level 3
Agency Employment Act: PS Act 1999
Position No: TBC | Several Positions
Agency Website: http://www.accc.gov.au/

Job Description

Duties
Public Information Officers

Information Centre - Intelligence, Infocentre and Policy Liaison Branch

· Ongoing (Full-Time) APS 3 Opportunities in Perth CBD
· Base salary from $56,100 - $60,553 pa plus 15.4% superannuation
· Exciting opportunity for a strong team player, capable of providing quality answers to consumer and business contacts.

About the ACCC
The Australian Competition and Consumer Commission (ACCC) is Australia’s national agency for enhancing the welfare of Australians through a fair and competitive marketplace. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws.

About the Information Intelligence, Infocentre and Policy Liaison Branch
The ACCC Infocentre’s primary function is to provide the public with a point of contact with the ACCC. The Infocentre handles initial contact from the public, via telephone and email, and provides information on the Competition and Consumer Act 2010 (the Act).


Public Information Officers

Information Centre - Intelligence, Infocentre and Policy Liaison Branch

· Ongoing (Full-Time) APS 3 Opportunities in Perth CBD
· Base salary from $56,100 - $60,553 pa plus 15.4% superannuation
· Exciting opportunity for a strong team player, capable of providing quality answers to consumer and business contacts.

About the ACCC
The Australian Competition and Consumer Commission (ACCC) is Australia’s national agency for enhancing the welfare of Australians through a fair and competitive marketplace. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws.

About the Information Intelligence, Infocentre and Policy Liaison Branch
The ACCC Infocentre’s primary function is to provide the public with a point of contact with the ACCC. The Infocentre handles initial contact from the public, via telephone and email, and provides information on the Competition and Consumer Act 2010 (the Act).

About the role
Public Information Officers are responsible for:
· Explaining to consumers and businesses their rights and obligations under the Act;
· assisting in resolving disputes by directing callers to appropriate complaint resolution options, and;
· recording information on the ACCC’s complaints database.

About the work environment
The Perth Infocentre, staffed by enthusiastic and supportive colleagues, is a scheduled environment. Public Information Officers work specified work times (between 9:00am and 6:00pm Monday to Friday), have scheduled lunch breaks and undertake comprehensive training to assist them in developing a strong understanding of the Act.

Desirable skills and knowledge
Public Information Officers must be able to work flexible hours to meet changing demand (including, from time to time, on non-National public holidays) and must be strong team players, capable of providing quality answers to consumer and business contacts.

Candidates who have the ability to explain complex legislation to an array of people are encouraged to apply.

Benefits & culture
Paid public holidays, Christmas shut down and four weeks annual leave for full time employees;
Attractive superannuation, as well as access to salary sacrificing and purchased leave for ongoing employees.

For more information about working with the ACCC and to apply online, please visit www.accc.gov.au/employment or contact Bernadette Doolan on (08) 9325 0668.

Applications close: 9:00pm (AWST), Sunday 12 August 2012Public Information Officers are responsible for:
· Explaining to consumers and businesses their rights and obligations under the Act;
· assisting in resolving disputes by directing callers to appropriate complaint resolution options, and;
· recording information on the ACCC’s complaints database.

About the work environment
The Perth Infocentre, staffed by enthusiastic and supportive colleagues, is a scheduled environment. Public Information Officers work specified work times (between 9:00am and 6:00pm Monday to Friday), have scheduled lunch breaks and undertake comprehensive training to assist them in developing a strong understanding of the Act.

Desirable skills and knowledge
Public Information Officers must be able to work flexible hours to meet changing demand (including, from time to time, on non-National public holidays) and must be strong team players, capable of providing quality answers to consumer and business contacts.

Candidates who have the ability to explain complex legislation to an array of people are encouraged to apply.

Benefits & culture
Paid public holidays, Christmas shut down and four weeks annual leave for full time employees;
Attractive superannuation, as well as access to salary sacrificing and purchased leave for ongoing employees.

For more information about working with the ACCC and to apply online, please visit www.accc.gov.au/employment or contact Bernadette Doolan on (08) 9325 0668.

Applications close: 9:00pm (AWST), Sunday 12 August 2012
 
Notes
Non-ongoing opportunity will be offered for a specified term

Specified term may be offered for up to 18 months.

To Apply

Position Contact: Bernadette Doolan, 08) 9325 0668
Agency Recruitment Site: http://www.accc.gov.au/employment
AGENCY INFORMATION
 
Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette.
 
This notice is part of the electronic Public Service Gazette PS29-Thu - 19 Jul 2012 Published by Australian Public Service Commission.
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